Greg Boone

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Resume

Self-motivated technical problem solver dedicated to working with teams to turn user needs into high quality features.

Work

WP VIP, Automattic, Inc.

Technical Account Manager, Jan 2018 – present

I work with large, high profile organizations to help build and support excellent web experiences with WordPress.

  • Deeply understand customer’s goals and needs to help them get the most value out of our product.
  • Represent the company and product to the customer throughout their tenure. Delivered demos and product walkthroughs, tied new features to business needs, and demonstrated the value of techniques and best practices.
  • Internal SME about identity and access management, FedRAMP, and interconnections with external services.
  • Pioneered a customer education unit within existing customer success teams aimed at empowering our customers to become experts in our own product.

18F, U.S. General Services Administration

Product Owner and Content Designer, Sep 2014 – Jan 2018

Supported user-centric design teams by writing content that met user needs and worked on design teams to support product development.

  • Led research to deeply understand our agency and strategic partners across government.
  • Technical product owner for our flagship website, focused on building an application to support human-centered communication strategy.
  • Wrote documentation and customer communications for cloud.gov, 18F’s open source platform as a service.

University of Denver

Adjunct professor at Ritchie School of Engineering, Mar – June 2017

Taught an undergraduate introduction to science and technology studies course.

Excella Consulting (at Consumer Financial Protection Bureau)

Web Developer and Account Lead, Jan 2013 – Sep 2014

  • Supported the agency’s mission through DevOps and WordPress feature development.
  • Contributed to and created open source software projects.
  • Managed a small team of software engineers as a technical lead.

Georgetown University Graduate School

Teaching Assistant, Jan 2013 – May 2013

Led a weekly discussion group and prepared course materials for a Science and Technology Studies survey

Munkácsy Mihály Gimnázium, Kaposvár, Hungary

Visiting English Instructor, Aug 2010 – Jun 2011

Taught English in bilingual primary and secondary public schools.

KoreaPOLYSchool, Jeongbalsan, Goyang, South Korea

English Teacher, Jul 2009 – Jul 2010

Taught English in a fully immersive language education environment

Education

Georgetown University, Master of Arts

Communication, Culture, and Technology, Sep 2011 – Jun 2013, Washington, DC

Gustavus Adolphus College, Bachelor of Arts

Communication Studies, Political Science, Sep 2005 – Jun 2009, St. Peter, MN

Normandale Community College

General studies, Sep 2004 – May 2005, Bloomington, MN

Certifications

  • 2010 – Teaching English as a Foreign Language (TEFL)
  • 2012 – Certified Scrum Master

Foreign Languages

German (Conversational), Korean (Beginner), Hungarian (Beginner)