Education
Georgetown University, Master of Arts
Communication, Culture, and Technology
Sep 2011 – Jun 2013
Graduate Institute of International and Development Studies, Graduate certificate
Trade, Technology and Development
Jul 2012 – Jul 2012
Gustavus Adolphus College, Bachelor of Arts
Communication Studies, Political Science
Sep 2005 – Jun 2009
United International College, Semester abroad
International journalism and poltiics
Sep 2008 – Jan 2009
Work
18F, U.S. General Services Administration
Innovation Specialist, Outreach in Washington, DC and Denver, CO
Sep 2014 – present
Led and supported a team to create a government agency that speaks like a human.
- Led a research project to understand 18F’s parent agency, its mission, and where our strategic partners exist
- Shaped a human-centric, plain language communication and design strategy for the website and blog
- Wrote documentation and customer communications for cloud.gov, 18F’s open source platform as a service
University of Denver Ritchie School of Engineering
Adjunct professor in Denver, CO
Mar 2017 – present
Taught Entrepreneurship for Engineers and Computer Scientists
- Introduced electrical and computer engineering students to basic concepts of Science and Technology Studies
- Challenged students to think about how social impact of engineering is part of being an entrepreneur
- Introduced the ideas of user-centred design and usability as essential components to running an engineering start up
Excella Consulting (Consumer Financial Protection Bureau)
Web Developer and Account Lead in Arlington, VA
Jan 2013 – Sep 2014
Lead WordPress developer
- Supported the agency’s mission through maintenance of consumerfinance.gov, and related web applications.
- Contributed to and created open source software projects.
- Managed and supervised a small team of software engineers and served as a technical lead for account management.
gnovis Journal of Communication, Culture, and Technology
Digital publisher and multimedia director in Georgetown University; Washington, DC
Sep 2011 – May 2013
Managed online publishing, podcasts, and managed content
- Launched the journal’s podcast and managed its web presence including backend security and maintenance.
Georgetown University Communication Culture and Technology program
Teaching Assistant in Washington, DC
Jan 2013 – May 2013
Led a weekly discussion group and prepared course materials for a Science and Technology Studies survey
- Managed classroom and led discussion of a 12 student section.
- Helped students plan final projects unpacking the sociotechnical context of emerging technologies.
- Assisted professors and other TAs with curriculum development.
Georgetown Medical School
Research Assistant in Washington, DC and Brentwood, MD
Aug 2012 – May 2013
A project co-led by medical and graduate school faculty to better teach doctor-patient communication.
- Filmed and produced video to help understand doctor’s goals and patient’s needs during routine exams.
Munkácsy Mihály Gimnázium
Visiting English Instructor in Kaposvár, Hungary;
Aug 2010 – Jun 2011
Used new classroom technologies with English language learners.
- With limited classroom technology, taught information literacy and engaged students in creative digital projects.
- Taught ninth through 12th and first through third grade in a public school bilingual program.
KoreaPOLYSchool, Jeongbal Campus
English Teacher in Ilsan, South Korea
Jul 2009 – Jul 2010
Worked in a fully immersive language education environment
- Taught grades 1-5 subjects grammar, math, science.
Gustavus Communications and Marketing
Podcaster in Zhuhai, China
Sep 2008 – Jan 2009
Kept a weekly podcast chronicling my experience abroad.
Gustavian Weekly
Columnist in St. Peter, MN; Zhuhai, China
Oct 2007 – Jun 2009
Offered commentary on current events on campus.
KGSM Radio
General Manager and Program Director in St. Peter, MN
Sep 2006 – Sep 2008
Built a web publishing platform and launched several podcasts with college radio hosts.
Writing and publications
“Iterative workplace design at the Denver Federal Center.” 18F, U.S. General Services Administration. October 14, 2016 https://18f.gsa.gov/2016/10/14/iterative-workplace-design-denver-federal-center/
“Mississippi brings agile and modular techniques to child welfare system contract.” 18F, U.S. General Services Administration. September 20, 2016 https://18f.gsa.gov/2016/09/20/mississippi-agile-modular-techniques-child-welfare-system/
“A conversation about static and dynamic websites.” 18F, U.S. General Services Administration. July 11, 2016 https://18f.gsa.gov/2016/07/11/conversation-about-static-dynamic-websites/
“Prototype early, prototype often: A lesson from the DATA Act.” 18F, U.S. General Services Administration. June 14, 2016 https://18f.gsa.gov/2016/06/14/prototype-early-prototype-often-lesson-from-the-data-act/
“Why we’re moving 18f.gsa.gov to Federalist.” 18F, U.S. General Services Administration. May 18, 2016 https://18f.gsa.gov/2016/05/18/why-were-moving-18f-gsa-gov-to-federalist/
“A visit to the National Earthquake Information Center’s open source team.” 18F, U.S. General Services Administration. April 04, 2016 https://18f.gsa.gov/2016/04/04/national-earthquake-information-centers-open-source-team/
“What’s in the first U.S. Extractives Industries Transparency Initiative report.” 18F, U.S. General Services Administration. December 16, 2015 https://18f.gsa.gov/2015/12/16/useiti-whats-in-first-report/
“How we test 18f.gsa.gov.” 18F, U.S. General Services Administration. December 11, 2015 https://18f.gsa.gov/2015/12/11/how-we-test-18f-gsa-gov/
“A look at complex data in USEITI.” 18F, U.S. General Services Administration. November 30, 2015 https://18f.gsa.gov/2015/11/30/complex-data-in-useiti/
“USEITI: What we learned and where we’re headed.” 18F, U.S. General Services Administration. November 02, 2015 https://18f.gsa.gov/2015/11/02/useiti-what-we-learned-where-were-headed/
“Communicart tool will streamline purchase card process.” 18F, U.S. General Services Administration. August 06, 2015 https://18f.gsa.gov/2015/08/06/communicart-tool-will-streamline-purchase-card-process/
“Sunshine week: extractive industries transparency initiative event.” 18F, U.S. General Services Administration. March 18, 2015 https://18f.gsa.gov/2015/03/18/sunshine-week-extractive-industries-transparency-initiative-event/
“U.X. lessons learned from a procurement project.” 18F, U.S. General Services Administration. March 06, 2015 https://18f.gsa.gov/2015/03/06/ux-lessons-learned-from-a-procurement-project/
“Making procurement easier: questions for developer Kailin Devine.” 18F, U.S. General Services Administration. March 05, 2015 https://18f.gsa.gov/2015/03/05/making-procurement-easier-some-questions-for-developer-kaitlin-devine/
“How to use GitHub and the terminal: a guide.” 18F, U.S. General Services Administration. March 03, 2015 https://18f.gsa.gov/2015/03/03/how-to-use-github-and-the-terminal-a-guide/
“Taking control of our website with Jekyll and webhooks.” 18F, U.S. General Services Administration. November 17, 2014 https://18f.gsa.gov/2014/11/17/taking-control-of-our-website-with-jekyll-and-webhooks/
“Globalization Korea: A rhetoric of food.” How Writing Works with Readings. Oxford University Press. October 01, 2014 http://oxford.edu
“Chaebol vs. the Microbrewer.” International Underground. June 02, 2010 https://iu.harmsboone.org/2010/chaebol-vs-microbrewer
“A Culture of Support.” international Underground. March 16, 2010 https://iu.harmsboone.org/2010/culture-support
Presentations
“Building Trust Through Radical Transparency” Refresh Denver, June 08, 2016, Galvanize Golden Triangle, Denver,
“Data Jam” gnovicon: Unlocking Open Data, February 20, 2015, Georgetown University, Washington,
“Vocation and post-graduate careers” Georgetown Communication Culture and Technology Open House, December 05, 2014, Georgetown University, Washington,
“How to do browser testing on WordPress” Do More With What You Have: Experience WordPress in Government, May 28, 2014, District Architecture Center, Washington,
“Soft Power of Online Diplomacy: A close look at South Korea’s online communication strategy” ST Global 2012, March 30, 2012, National Academy of Sciences, Washington,
Skills
Research and design, Mid-level
content design,
user-centered design,
participant observation,
enthography
Web Development, Mid-level
WordPress,
Jekyll,
PHP,
Python,
Ruby,
Git and GitHub
Multimedia Production, Mid-level
Pro Tools,
Final Cut Pro,
Hindenburg Journalist
Foreign Languages
German (Conversational),
Korean (Beginner),
Hungarian (Beginner)